Gaba is committed to giving our clients, or students, excellent service. This commitment is best demonstrated with the Gaba Lesson Quality Guarantee. It ensures our clients get the quality lessons they deserve, each and every time. If they are not satisfied, they only need to voice their concerns and they are automatically returned a free lesson point. This quality guarantee is unmatched in the industry.
Client Feedback
Each Gaba client is assigned a counselor, or tantou, who follows the client's progress. The counselors encourage their clients to flag any concerns. Beyond this tantou system, there are two other ways in which clients give us feedback: Client Voices, which are web-based surveys and questionnaires, and Instructor Evaluations, or web-based lesson evaluations.
